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Location » Lynnwood, WA
Review
Name
Mark O.
Date
October 29, 2011
Rating
Department
Sales
Review
My experience at Magic Toyota was the best experience I have ever had buying a car. We arrived at a buying price and trade in value very fast and the paperwork did not take half as much time.
The car we bought wasn't on the lot so we had to return the next day for the vehicle and Jeremy went out personally to get the car from the other dealership that was down near past Olympia. I imagine that was a personal sacrifice of time he could of spent selling other cars.
Jeremy was also very knowledgeable, relational and also very humble. We were very comfortable with him.
Thank you for having such a great employee and a great dealership!
The car we bought wasn't on the lot so we had to return the next day for the vehicle and Jeremy went out personally to get the car from the other dealership that was down near past Olympia. I imagine that was a personal sacrifice of time he could of spent selling other cars.
Jeremy was also very knowledgeable, relational and also very humble. We were very comfortable with him.
Thank you for having such a great employee and a great dealership!
Permalink
Location » Everett, WA
Review
Name
2GRE-FE
Date
October 14, 2011
Rating
Department
Service
Review
On Thursday evening, my 2007 Camry V6 2GRE-FE had a massive leak originating from my VVTi hose. I had a strong scent of burnt oil coming from my vents as started my car and was driving away from the parking garage. I stop the car and get out to my surprise and shock, a drip trail leading back to the swimming pool that was once my motor oil.
So, I go through hell to get oil and try to make it back home with some divine intervention, and without locking up my engine thereby killing it. My Camry is my only mode of transport, without it and life would be... difficult; and to say the least money is already tight. The very next day, I called around to local Toyota service depts. explaining my misfortune, and they don't want to even see less touch my Camry on their dime, passed warranty S.O.L. they say, TSB and recall work already done during prior oil services and not Toyota's or their problem.
I was advised to call Magic Toyota because they were the service department who replaced and repaired all of my warranty work, that maybe they would do something for me. My day was going bad by this point. But Magic Toyota Service took care of me. I must say to everyone that as soon as I met my Service Manager, Christine Larson of Orange Team, she was understanding of my situation, listened to all of my concerns and took it upon her warm generosity to take care of me and repair my car at no cost on her account. She went back and forth, investigating the details on my car, talking to the techs, researching the parts involved, and in the end took it upon herself to take care of the customer and cover everything. Most of us already know that this level of character is urban legend. But if you have met Ms. Christine Larson and are under her professional Service Team, you already know this as fact.
I was in and out with two signatures, a smile and that my car was already started and ready for me to go, and all of this with no appointment on a Friday in under two hours, and no money out of pocket. It is because of good people like Ms. Christine Larson who puts the customer first that keeps Toyota owners loyal to the brand and especially to the dealer. Thank you Christine Larson for everything, Magic Toyota is lucky to have you and I am grateful to you, as with everyone else whom you assist with a smile.
So, I go through hell to get oil and try to make it back home with some divine intervention, and without locking up my engine thereby killing it. My Camry is my only mode of transport, without it and life would be... difficult; and to say the least money is already tight. The very next day, I called around to local Toyota service depts. explaining my misfortune, and they don't want to even see less touch my Camry on their dime, passed warranty S.O.L. they say, TSB and recall work already done during prior oil services and not Toyota's or their problem.
I was advised to call Magic Toyota because they were the service department who replaced and repaired all of my warranty work, that maybe they would do something for me. My day was going bad by this point. But Magic Toyota Service took care of me. I must say to everyone that as soon as I met my Service Manager, Christine Larson of Orange Team, she was understanding of my situation, listened to all of my concerns and took it upon her warm generosity to take care of me and repair my car at no cost on her account. She went back and forth, investigating the details on my car, talking to the techs, researching the parts involved, and in the end took it upon herself to take care of the customer and cover everything. Most of us already know that this level of character is urban legend. But if you have met Ms. Christine Larson and are under her professional Service Team, you already know this as fact.
I was in and out with two signatures, a smile and that my car was already started and ready for me to go, and all of this with no appointment on a Friday in under two hours, and no money out of pocket. It is because of good people like Ms. Christine Larson who puts the customer first that keeps Toyota owners loyal to the brand and especially to the dealer. Thank you Christine Larson for everything, Magic Toyota is lucky to have you and I am grateful to you, as with everyone else whom you assist with a smile.
Location » Edmonds, WA
Review
Name
Kathy C
Date
August 04, 2011
Rating
Department
Service
Review
I recently had service done to my Toyota and encountered a wonderful person and Wanted to bring it ot "management attention." Christine was a very accommodating, Very efficient and knowledgeable in the services available. She acknowledged me The minute I walked in the door with a smile and a "hello can I help you;" unlike the gentleman sitting across from her. She adds a wonderful and friendly quality To your business.
Location » Everett, WA
Review
Name
Steve P
Date
July 11, 2011
Rating
Department
Sales
Review
I have just completed my Second Magic Toyota Purchase, and for the second time it truly was a magical experience.
Taieb has always been professional , kind and sincerely interested in helping me find the car I want and/or need.
Alora has been incredibly persistent in locationg the very best financing situation...and the first time around, that was a challenge!
Thank you for the easy rewarding experience...I remain a true believer in Magic!
Taieb has always been professional , kind and sincerely interested in helping me find the car I want and/or need.
Alora has been incredibly persistent in locationg the very best financing situation...and the first time around, that was a challenge!
Thank you for the easy rewarding experience...I remain a true believer in Magic!
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Location » Everett, WA
Review
Name
Wu Y
Date
April 08, 2011
Rating
Department
Sales
Review
I had a great experience with Tommy and Magic Toyota this past Sunday for my Toyota Highlander purchase. Tommy is very friendly and helpful as well as not pushy and trustful! I am very happy with his service!
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Location » Bellevue, WA
Review
Name
Sunny Y
Date
April 03, 2011
Rating
Department
Sales
Review
Excellent Experience! Great People! Peter you were amazing and Lionel was also very helpful! Warm Regards!
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Location » Everett, WA
Review
Name
Douglas L
Date
March 24, 2011
Rating
Department
Sales
Review
I just wanted to share that I had a very good car buying experience with Joon and with the Magic Toyota. It was easy and painless. Now I am looking forward to a long service relationship with you plus you can count on me when I am ready to purchase another Toyota in about 3 years. I bought the Prius for my daughter, she will be using the Prius while in college! I will be surely recommend your dealer and Joon to anyone that wants to Purchase a Toyota!
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Location » Bellevue, WA
Review
Name
Rick T
Date
September 14, 2010
Rating
Department
Sales
Review
I just wanted to report that our experience purchasing the Sienna with Magic Toyota was really excellent! Everyone that we worked with was first class! There were no unpleasant sales pressures and everyone that we worked with was clearly well trained and knew their products!
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Location » Kirkland, WA
Review
Name
JT
Date
September 13, 2010
Rating
Department
Sales
Review
Thanks again to Peter and Paul for being the best dealership in the Northwest!
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Location » Bothell, WA
Review
Name
Travers
Date
September 05, 2010
Rating
Department
Sales
Review
I wanted to thanks you and your staff for helping with new purchase/lease. Ron was a great salesman, along with Paul and Alora making everything that much better! My experience with your dealership has been top notch thus far. I have purchase/leased many vehicle sin my life and I must say, the experience has been quite pleasant to say the least. For someone like myself who appreciates great customer service...your dealership has definitely delivered
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